Frequently Asked Questions

After placing your order, please allow 24-72 hours for processing.

All orders are handcrafted in small batches for premium quality, including labeling and shipping.

Once processed, you can expect your order within 3 to 6 business days based on your chosen shipping method.

Checking Order Status:

To check your order status, refer to the email notification or log in to your account.

You'll receive a USPS shipping tracking number once your order is shipped.

International Shipping:

Currently, we only offer domestic shipping.

Sample Offer:

We occasionally include samples with your purchase.

Wholesale Pricing:

We do not offer wholesale pricing at this time.

Warm Weather Shipping:

In warm weather, some products may soften or melt during transit.

To prevent softening and ensure a prompt delivery, certain products will be shipped with a Reusable Gel Ice Pack for no additional fee.

Are your products suitable for all skin types?:

Yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin.

I have sensitive skin, can I use your products?:

Yes, our products are gentle enough for sensitive skin and are free from harsh chemicals. We use natural, high-quality ingredients that are soothing and nourishing. However, if you have any known allergies or skin conditions, we recommend doing a patch test first or consulting with a dermatologist.

Will the Soothing Balm help with itchiness and dryness?

Absolutely! Our products are specially formulated to target common issues like itchiness and dryness. With natural ingredients like mango butter and vitamin e our Soothing Balm, soothe the skin and provide deep moisture, leaving your skin feeling soft and itch-free.

I'm new to Mila Jae Body, which product should I start with first?:

The Soothing Balm is the perfect introduction to what Mila Jae Body is all about: thoughtful ingredients, handmade in care, and life-changing results. It is the must have daily moisturizer, providing deep hydration and care. You can also try our Glow Mini, which includes the Soothing Balm along with other best-selling products, allowing you to experience a complete skincare routine in mini sizes. These products can be used individually or together, so you can find the combination that works best for your skin before committing to full-size options.

How long should I expect improvements?:

Results can vary depending on your skin type and individual needs, but many of our customers begin to notice improvements in skin texture, hydration, and overall radiance within minutes to few days to a week of consistent use of our products. For optimal results, we recommend using our products regularly as part of your daily skincare routine. Everyone’s skin is unique, so the most important thing is to stay consistent.

Will turmeric stain my skin?:

Our Turmeric products are suitable for all skin types, tones and will not stain the skin.

Turmeric has various skin benefits, including anti-inflammatory, anti-microbial, and antioxidant effects.

Can you explain the difference between Turmeric and  Neem vs. Turmeric and Manuka Honey Body Bar?:

Both bars share essential benefits, but the Manuka Honey version includes additional nutrients for skin nourishment and moisture restoration.

Product Shelf Life:

We recommend using our products within 9-12 months.

Payment Options:

We accept major credit cards, Shopify Pay, and PayPal.

Quadpay Payment:

Quadpay allows you to pay in four easy installments every two weeks for orders over $35.

Order Cancellation:

You can cancel your order within 30 minutes of purchase by contacting hello@milajaebody.com.

Returns and Exchanges:

Due to the handcrafted nature of our products, we do not accept returns or exchanges. All sales are final.

Allergic Reactions:

If you experience an allergic reaction, discontinue use and consult a physician.

Note: Some products contain Calendula and Lavender, so consult your physician if you are pregnant or using medication.

Disclaimer:

Our products are not evaluated by the FDA for diagnosing, treating, curing, or preventing diseases. Results may vary.

Always review the ingredient list and perform a patch test before using.

For External Use Only.